Refund policy

We offer a 30-day return window. This means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • Your item must be in the same condition as when you received it.
  • It must be unused and unworn.
  • It must include all original tags and packaging.
  • You’ll need to provide the receipt or proof of purchase.

How to Start a Return

  1. Email us at Contact@theomnihome.com with your order number and the reason for the return or exchange.
  2. We’ll respond with a Return Authorization Number and provide the return address.
  3. Once approved, we’ll send you a free return shipping label along with instructions for sending the package.

Note: Requests made over the weekend will be processed the next business day.

Returns Summary

  • Return method: By mail
  • Return label: Free (download and print)
  • Restocking fee: No
  • Product condition: New only
  • Return window: 30 days from delivery
  • Countries accepted: United States
  • Refund processing time: 3 days

Exceptions / Non-Returnable Items

We cannot accept returns for:

  • Used or worn items
  • Items without original packaging and tags
  • Personalized or final sale items

If you're unsure about your item’s eligibility, please contact us before sending it back.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If the item is damaged, defective, or incorrect, contact us immediately at Contact@theomnihome.com so we can make it right.

Exchanges

The fastest way to get the item you want is to return the original and place a new order separately once the return is accepted.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within up to 3 business days.

Please note: It may take additional time for your bank or credit card provider to process and post the refund.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us at:

Support: 24/7-

Call Us: +1 518-207-4096

Support Email: contact@theomnihome.com

Business Days: Monday to Friday, 8:00 AM – 6:00 PM

Business Address: 90 State Street, suite 700 office 42, Albany, NY 12207, United States