At theomnihome.com, we are dedicated to delivering high-quality products to our valued customers. If you are not completely satisfied with your purchase, we are here to assist you.
Returns
You have 30 calendar days from the date of receipt to return an item. To qualify for a return:
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The item must be unused and in its original condition.
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The item must be in its original packaging.
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You must provide proof of purchase (receipt or order number).
Non-Returnable Items
The following items cannot be returned:
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Gift cards
Refunds
Once we receive your returned item, we will inspect it and notify you of your refund status. If approved, the refund will be processed, and a credit will be issued to your original payment method within 2–3 business days.
Late or Missing Refunds
If you have not received your refund within the specified timeframe:
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Check your bank or credit card account.
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Contact your financial institution, as processing times may vary.
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If the issue persists, email us at contact@theomnihome.com for further assistance.
Exchanges
We only offer exchanges for items that are defective or damaged. To request an exchange, contact us at contact@theomnihome.com with details and proof of the issue.
Shipping Returns
To initiate a return, mail your product to:
Business Address:
90 State Street, suite 700 office 42
Albany, NY 12207
United States
Note:
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Customers are responsible for return shipping costs.
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Shipping fees are non-refundable.
CONTACT INFORMATION
Business Name: The Omni Home
Phone Number: +1 518-207-4096
Support Email: contact@theomnihome.com
Business Days: Monday to Friday, 8:00 AM – 6:00 PM
Business Address: 90 State Street, suite 700 office 42, Albany, NY 12207, United States