Modern Minimalist Chandelier

Thank you for choosing theomnihome.com. We strive to ensure a smooth and efficient shopping experience, including fast and reliable shipping. Below, you’ll find details on order processing, shipping methods, and delivery timelines.

Order Processing & Cutoff Time

• Orders placed before 5:00 PM (EST, GMT-05:00) on business days (Monday–Friday) will be processed the same day.
• Orders placed after 5:00 PM (EST), on weekends, or on public holidays will be processed the next business day.

Shipping Options & Rates

We offer the following shipping methods:

Free Standard Shipping

• Shipping Costs: Free shipping on all orders within the United States.
• Estimated delivery: 5–8 business days (via USPS or UPS SurePost).

Order Processing Time

• Most orders are processed within 1–2 business days.
• During peak periods, processing may take slightly longer. If delays occur, we will notify you promptly.

Shipping Restrictions

• Currently, we only ship within the United States.
• International shipping is not available at this time.

Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number, allowing you to monitor your package’s delivery status.

Lost or Delayed Packages

In the rare event that your package is lost or delayed:

1. Check your tracking information for updates.
2. If the issue persists, contact our customer support team for assistance.

At theomnihome.com, we are dedicated to delivering high-quality products to our valued customers. If you are not completely satisfied with your purchase, we are here to assist you.

Returns

You have 30 calendar days from the date of receipt to return an item. To qualify for a return:

• The item must be unused and in its original condition.
• The item must be in its original packaging.
• You must provide proof of purchase (receipt or order number).

Non-Returnable Items

The following items cannot be returned:

• Gift cards

Refunds

Once we receive your returned item, we will inspect it and notify you of your refund status. If approved, the refund will be processed, and a credit will be issued to your original payment method within 2–3 business days.

Late or Missing Refunds

If you have not received your refund within the specified timeframe:

1. Check your bank or credit card account.
2. Contact your financial institution, as processing times may vary.
3. If the issue persists, email us at contact@theomnihome.com for further assistance.

Exchanges

We only offer exchanges for items that are defective or damaged. To request an exchange, contact us at contact@theomnihome.com with details and proof of the issue.

Shipping Returns

To initiate a return, mail your product to:

Business Address:
90 State Street, suite 700 office 42
Albany, NY 12207
United States

Note:

• Customers are responsible for return shipping costs.
• Shipping fees are non-refundable.